2nd Line IT Support Engineer — Hybrid & Azure Growth

Harvey Nash; England; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

An IT staffing firm in the United Kingdom is looking for a 2nd Line IT Support Analyst to provide high-quality technical support in a hybrid role. This position involves managing escalations from 1st Line Support and resolving complex hardware, software, and infrastructure issues. Candidates should have experience in a similar technical support environment and a strong understanding of networking fundamentals. The role offers opportunities for development within cloud technologies, specifically Azure. Applications from both local and international candidates are welcome.

Qualifications

• Experience in a 2nd Line Support role or similar technical support environment.
• Strong understanding of hardware and commonly used software applications.
• Proficient in using service desk ticketing systems.

Responsibilities

• Provide second-line technical support, keeping users informed throughout the ticket lifecycle.
• Manage escalations from 1st Line Support, applying troubleshooting skills.
• Deliver technical support both remotely and in person, maintaining IT equipment.

Skills

2nd Line Support experience

Windows operating systems (10/11)

Active Directory and Entra ID

Remote support tools usage

Networking fundamentals (TCP/IP, DNS, DHCP)

Job description

An IT staffing firm in the United Kingdom is looking for a 2nd Line IT Support Analyst to provide high-quality technical support in a hybrid role. This position involves managing escalations from 1st Line Support and resolving complex hardware, software, and infrastructure issues. Candidates should have experience in a similar technical support environment and a strong understanding of networking fundamentals. The role offers opportunities for development within cloud technologies, specifically Azure. Applications from both local and international candidates are welcome.