Hybrid IT Support Engineer – 2nd Line, AI‑Driven Automation

Ocean Holidays Group; Brentwood; Híbrido; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted travel

Private Health Care

Flexible/remote/hybrid working

Profit Related Pay

Employee discount platform

Descripción de la vacante

Ocean Holidays is seeking an experienced IT Support Engineer to own day-to-day IT support for around 200 users in a hybrid Microsoft-focused environment. You will handle 1st/2nd line incidents from initial contact to resolution and collaborate with senior IT colleagues on complex issues.

You will support Microsoft 365 services, Entra ID/AD, Intune and Autopilot, plus network troubleshooting. The role emphasizes automation, documentation and proactive problem-solving.

Formación

• Proven commercial IT support experience with hands-on 2nd line trouble shooting.
• Strong Windows desktop and endpoint troubleshooting abilities.
• Practical admin of Microsoft 365 and Entra ID/AD basics.
• Good understanding of TCP/IP, DNS, DHCP and network troubleshooting.
• Logical, methodical problem solver able to handle incidents independently.
• Excellent written and verbal communication and customer service.

Responsabilidades

• Own incidents and service requests from investigation to resolution.
• Provide 1st and 2nd line support for Windows, M365, authentication, printing, connectivity.
• Support endpoint deployment with Intune and Autopilot; maintain assets.
• Troubleshoot LAN, Wi‑Fi, VPN, DNS/DHCP; assist infrastructure issues with senior team.
• Document issues and create knowledge-base; identify automation opportunities.

Conocimientos

IT support

Windows troubleshooting

Microsoft 365

Active Directory

TCP/IP networking

PowerShell

Automation

Customer service

Herramientas

Microsoft Intune

Windows Autopilot

RMM tools

ITSM platforms

PowerShell

Descripción del empleo

Ocean Holidays is seeking an experienced IT Support Engineer to own day-to-day IT support for around 200 users in a hybrid Microsoft-focused environment. You will handle 1st/2nd line incidents from initial contact to resolution and collaborate with senior IT colleagues on complex issues.

You will support Microsoft 365 services, Entra ID/AD, Intune and Autopilot, plus network troubleshooting. The role emphasizes automation, documentation and proactive problem-solving.