Hybrid IT Specialist: AI Tools & End-User Support

OneStream Software; Manchester; Híbrido; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

OneStream Software is seeking an IT Specialist to support employees across global regions from our Manchester office. This Level 1 role handles hardware, software and access requests, while staying the face of IT in-office events.

It is a hybrid role with three days on-site to assist teams, run meetings, and ensure secure, productive use of AI tools. You will join a global IT team, own tickets to resolution, and help onboard new starters from day one.

Formación

• 2-3 years in IT support or a similar customer-facing technical role.
• Working knowledge of Windows 11 and Microsoft 365 including Outlook, Teams, OneDrive and SharePoint.
• Basic understanding of user account and access administration (Active Directory/Entra ID).
• Experience using a ticketing system to log, update and resolve requests.
• Hands-on familiarity with at least one generative AI tool (e.g., ChatGPT, Claude, Copilot).
• Excellent written, verbal and interpersonal skills and ability to explain tech to non-technical colleagues.

Responsabilidades

• Provide first-line IT support in person, via phone, Teams and remote channels.
• Manage ServiceNow tickets from priority to resolution, with clear status updates.
• Prepare and deploy laptops and peripherals using Intune and Windows Autopilot; complete joiner/mover/leaver tasks.
• Support office events and meeting technology, on-site for setup and troubleshooting.
• Maintain day-to-day IT in the Manchester office, including devices and stock.

Conocimientos

Windows 11

Microsoft 365

Active Directory / Entra ID

Generative AI tools

Educación

CompTIA A+ / ITIL 4 Foundation / Microsoft 365 Fundamentals or Azure AI Fundamentals

Herramientas

ServiceNow ITSM

Microsoft Intune

Windows Autopilot

Microsoft Teams Rooms

Descripción del empleo

OneStream Software is seeking an IT Specialist to support employees across global regions from our Manchester office. This Level 1 role handles hardware, software and access requests, while staying the face of IT in-office events.

It is a hybrid role with three days on-site to assist teams, run meetings, and ensure secure, productive use of AI tools. You will join a global IT team, own tickets to resolution, and help onboard new starters from day one.