Hybrid IT Support Analyst – 1st/2nd Line

Change Digital – Digital & Tech Recruitment; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Great working environment

Job summary

A global technology recruitment firm is looking for IT Support professionals to provide excellent service and support to users. Working in a hybrid model, you will manage user issues, laptops, and administrative tasks. The ideal candidate will have a strong IT support background, excellent communication skills, and the ability to work under pressure. You will have technical skills in Windows environments and experience with ITIL processes. Join this leading company and enjoy a supportive working environment.

Qualifications

• Experience in an IT support role is a must.
• Good analysis and troubleshooting skills required.
• Excellent communication with a strong customer service focus.

Responsibilities

• Provide day-to-day user support and liaise with IT Service Desk.
• Manage and support a large pool of laptops.
• Oversee user administration and AV/VC support.

Skills

Customer service

Troubleshooting skills

Communication skills

Attention to detail

Ability to work under pressure

Teamwork

ITIL processes

Office 365

Tools

Microsoft Windows 10

Microsoft Active Directory

Microsoft Windows Server

MDM solutions (Blackberry UEM & Intune)

VPNs and Citrix

Job description

A global technology recruitment firm is looking for IT Support professionals to provide excellent service and support to users. Working in a hybrid model, you will manage user issues, laptops, and administrative tasks. The ideal candidate will have a strong IT support background, excellent communication skills, and the ability to work under pressure. You will have technical skills in Windows environments and experience with ITIL processes. Join this leading company and enjoy a supportive working environment.