2nd Line IT Support Analyst - Hybrid, Flexible

TieTalent; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible hybrid working

Supportive team culture

Varied clients and technologies

Job summary

A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. This entry-level role offers flexible hybrid working and focuses on IT support, client communication, and troubleshooting various technologies. Ideal candidates should possess at least 18 months of experience and a genuine interest in technical growth. Key benefits include a supportive culture and the opportunity to work with diverse clients.

Qualifications

• 18+ months' experience in IT support, preferably 2nd line.
• Working knowledge of Microsoft Server, M365, and Azure.
• Familiarity with networking, firewalls, and cyber security concepts.

Responsibilities

• Take ownership of client issues for timely resolution.
• Troubleshoot technical problems in various environments.
• Maintain strong communication with clients.

Skills

IT support experience

Microsoft Server

M365 knowledge

Networking

Proactive communication skills

Job description

A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. This entry-level role offers flexible hybrid working and focuses on IT support, client communication, and troubleshooting various technologies. Ideal candidates should possess at least 18 months of experience and a genuine interest in technical growth. Key benefits include a supportive culture and the opportunity to work with diverse clients.