2nd Line IT Support — Hybrid Work & Growth Path

Reboot Recruit; Northampton; Hybrid; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Hybrid Working

Top of the Range Technology

Subsidised Health Care

Annual Leave - 25 to 30 Days

Progression Plan

Job summary

An established industry player is seeking a dedicated 2nd Line Support Technician to join their dynamic team. This role offers the chance to provide exceptional technical support, ensuring customer satisfaction while working with cutting-edge technologies. You will be responsible for resolving incidents, maintaining strong communication with clients, and contributing to the development of internal processes. With a commitment to innovation and growth, this opportunity not only promises professional development through structured training but also offers a hybrid working model and a range of benefits. If you are passionate about IT and eager to grow within a supportive environment, this position is perfect for you.

Qualifications

• Minimum 2 years’ experience in supporting servers, networks, and applications.
• Proven experience with Microsoft products and enterprise technologies.

Responsibilities

• Provide 2nd line technical support for customers and resolve incidents quickly.
• Ensure compliance with Service Level Agreements and maintain documentation.

Skills

Technical Support

Customer Service

Problem Solving

Microsoft Products

Networking

Communication

Education

Industry Recognized Accreditations (MCP, MCSA, MCSE, CCA, CCNA)

Tools

Citrix

VMware

Cisco

Backup Platforms

Anti-Virus Software

Job description

An established industry player is seeking a dedicated 2nd Line Support Technician to join their dynamic team. This role offers the chance to provide exceptional technical support, ensuring customer satisfaction while working with cutting-edge technologies. You will be responsible for resolving incidents, maintaining strong communication with clients, and contributing to the development of internal processes. With a commitment to innovation and growth, this opportunity not only promises professional development through structured training but also offers a hybrid working model and a range of benefits. If you are passionate about IT and eager to grow within a supportive environment, this position is perfect for you.