Hybrid IT Service Desk Technician - Growth & Training

Hunter Selection; Coalville; Híbrido; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days holiday + bank holiday

Medical Cash plan

Quarterly wellbeing time

Enhanced maternity and paternity leave

Excellent training + paid certificates

Company activity days

Descripción de la vacante

Hunter Selection is seeking a Junior Service Desk Technician to join a Midlands-based team. The role is hybrid with some travel to customer sites, handling IT and telecommunications support for external clients.

You will work via email, ticketing, phone, or in person, escalating to senior engineers when needed and ensuring SLAs are met. A valid driver's license is required for on-site visits.

Formación

• Some experience in IT support
• Have a relevant IT qualification
• Experience with Microsoft 365 (M365)
• Experience resetting passwords
• Understanding of basic networking
• Excellent customer service skills
• Excellent written and verbal communication skills
• Code - INDITND

Responsabilidades

• Provide first-line IT support via email, ticketing system, phone or face-to-face to a network of external customers.
• Escalate tickets to appropriate teams when required and ensure adherence to service level agreements.
• Maintain and update tickets accurately in the ticketing system.
• Assist users with password resets and basic troubleshooting steps.
• Support different devices and networks as part of the service desk rotation.

Conocimientos

Customer service skills

Communication skills

Password reset

Networking basics

IT support basics

Driver's license

Educación

IT qualification

Herramientas

M365

Ticketing system

Descripción del empleo

Hunter Selection is seeking a Junior Service Desk Technician to join a Midlands-based team. The role is hybrid with some travel to customer sites, handling IT and telecommunications support for external clients.

You will work via email, ticketing, phone, or in person, escalating to senior engineers when needed and ensuring SLAs are met. A valid driver's license is required for on-site visits.