Junior Service Desk Technician

Hunter Selection Limited; Coalville; À distance; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement (23 days + BH)

Medical cash plan

Wellbeing time (quarterly)

Enhanced maternity/paternity leave

Training and paid certifications

Company activity days

Résumé du poste

Hunter Selection Limited is seeking a Junior Service Desk Technician to join a Midlands-based team. The role is remote with occasional travel to customer sites, handling first-line IT support across emails, tickets, phone and in-person encounters.

You will work under established SLAs, gaining experience with M365, password resets, and basic networking, with strong training and a benefits package including 23 days holiday and a medical cash plan.

Qualifications

• Some IT experience.
• Have a relevant IT qualification.
• Experience with M365.
• Experience resetting passwords.
• Understanding of basic networking.
• Excellent written and verbal communication.

Responsabilités

• Provide first-line IT support via email, ticketing system, telephone or face-to-face to external customers.
• Escalate tickets when needed to ensure SLAs are met.
• Support clients with networking and telecommunications needs.
• Maintain customer satisfaction through clear communication and timely resolution.

Connaissances

IT experience

M365

Password reset

Networking basics

Communication skills

Formation

IT qualification

Outils

M365

Description du poste

Junior Service Desk Technician - Midlands (remote. Some travel to customer site) - £21k-£25k

I am seeking a Junior Service Desk Technician to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Junior Service Desk Technician , will provide Technical Support through email, ticketing system, telephone or face to face to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.

Must have a drivers license

• 23 days holiday + bank holiday
• Medical Cash plan
• Quarterly wellbeing time
• Enhanced maternity and paternity leave
• Excellent training + paid certifications
• Company activity days

As the successful First line service desk engineer, you will have experience in some of the following:

• Some experience in an IT role
• Have a relevant qualification in IT
• Experience in M365
• Experience resetting passwords
• Understanding of basic networking
• Excellent communication skills both written and verbal

Code - INDITND

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.