Hybrid ICT Service Desk Technician | Windows & Helpdesk

The Buckinghamshire Fire and Rescue Service; Aylesbury; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Good Annual Leave Entitlement

Employee Benefits

Employee Assistance Programme

Occupational Health

Onsite Gym Facilities

Job summary

Buckinghamshire Fire & Rescue Service is seeking an ICT Service Desk Technician to maintain day-to-day ICT services, handle issues end-to-end, and support users on-site or remotely. The role requires strong problem-solving and clear communication within a hybrid-working setup in Buckinghamshire.

The successful candidate will have experience in Windows environments, service desks, and ticketing systems, with a focus on delivering user-friendly IT support and reliable service delivery.

Qualifications

• A Level, ICT Apprenticeship or equivalent qualification in ICT, Computer Science, or related discipline.
• Experience providing customer-focused ICT support within a service desk, helpdesk, or technical support environment.
• Experience supporting Microsoft Windows desktop operating systems.
• Experience diagnosing and resolving hardware, software, and user-related ICT issues.
• Experience working with service management or ticketing systems.
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, ITIL principles.

Responsibilities

• Handle incoming ICT issues and service requests from first contact to resolution.
• Troubleshoot hardware, software, and network issues with a user-focused approach.
• Set up and maintain devices including laptops, desktops, and core software.
• Provide user support both remotely and on-site as required.
• Manage and track requests to keep updates clear and complete.
• Carry out routine tasks such as system updates and basic maintenance.
• Collaborate with users to understand needs, not just requests.
• Offer clear advice on systems and effective use of technology.
• Help keep service desk processes simple and efficient.

Skills

Problem solving

Ownership

Communication

Customer-focused

Prioritisation

Adaptability

Windows systems

Networking basics

Team player

Learning mindset

Education

A Level / ICT Apprenticeship

Job description

Buckinghamshire Fire & Rescue Service is seeking an ICT Service Desk Technician to maintain day-to-day ICT services, handle issues end-to-end, and support users on-site or remotely. The role requires strong problem-solving and clear communication within a hybrid-working setup in Buckinghamshire.

The successful candidate will have experience in Windows environments, service desks, and ticketing systems, with a focus on delivering user-friendly IT support and reliable service delivery.