Junior Service Desk Technician

Hunter Selection; Coalville; Hybride; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

23 days holiday + bank holiday

Medical Cash plan

Quarterly wellbeing time

Enhanced maternity and paternity leave

Excellent training + paid certificates

Company activity days

Résumé du poste

Hunter Selection is seeking a Junior Service Desk Technician to join a Midlands-based team. The role is hybrid with some travel to customer sites, handling IT and telecommunications support for external clients.

You will work via email, ticketing, phone, or in person, escalating to senior engineers when needed and ensuring SLAs are met. A valid driver's license is required for on-site visits.

Qualifications

• Some experience in IT support
• Have a relevant IT qualification
• Experience with Microsoft 365 (M365)
• Experience resetting passwords
• Understanding of basic networking
• Excellent customer service skills
• Excellent written and verbal communication skills
• Code - INDITND

Responsabilités

• Provide first-line IT support via email, ticketing system, phone or face-to-face to a network of external customers.
• Escalate tickets to appropriate teams when required and ensure adherence to service level agreements.
• Maintain and update tickets accurately in the ticketing system.
• Assist users with password resets and basic troubleshooting steps.
• Support different devices and networks as part of the service desk rotation.

Connaissances

Customer service skills

Communication skills

Password reset

Networking basics

IT support basics

Driver's license

Formation

IT qualification

Outils

M365

Ticketing system

Description du poste

Junior Service Desk Technician - Midlands (Hybrid. Some travel to customer site) - £25,500k-£26,500

I am seeking a Junior Service Desk Technician to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Junior Service Desk Technician , will provide Technical Support through email, ticketing system, telephone or face to face to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.

Must have a drivers license

Benefits:

• 23 days holiday + bank holiday
• Medical Cash plan
• Quarterly wellbeing time
• Enhanced maternity and paternity leave
• Excellent training + paid certifications
• Company activity days

As the successful First line service desk engineer, you will have experience in some of the following:

• Some experience in an IT role
• Have a relevant qualification in IT
• Experience in M365
• Experience resetting passwords
• Understanding of basic networking
• Excellent customer service skills
• Excellent communication skills both written and verbal
• Code - INDITND

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.