Second/Third-Line IT Support Engineer – Hybrid/Remote

Humand Talent; Oxford; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

A dynamic IT support firm in Oxford is seeking a Service Desk / IT Support Engineer to provide second and third line support. The role involves handling tickets directly, troubleshooting Windows, Azure, and M365 applications, and resolving networking and security issues. The ideal candidate will have solid technical experience, excellent communication skills, and a curious mindset. The position offers hybrid working options to suit individual preferences.

Qualifications

• Experience handling second line or early third line support.
• Ability to communicate clearly without overcomplicating issues.
• Familiarity with ticketing systems and troubleshooting.

Responsibilities

• Handle incoming tickets and resolve them at a deeper level.
• Support Windows, Azure, and M365 applications.
• Troubleshoot networking and security issues.
• Work through Halo tickets effectively.
• Participate in onboarding new clients.
• Analyze patterns and suggest improvements.

Skills

Solid second line or early third line experience

Clear communication

Comfortable with ticketing tools like Halo

Exposure to networking

VoIP knowledge

Security knowledge

Curious mindset

Bonus skills like Linux

Bonus skills like Google Workspace

Bonus skills like Portuguese

Tools

Halo ticketing tool

Job description

A dynamic IT support firm in Oxford is seeking a Service Desk / IT Support Engineer to provide second and third line support. The role involves handling tickets directly, troubleshooting Windows, Azure, and M365 applications, and resolving networking and security issues. The ideal candidate will have solid technical experience, excellent communication skills, and a curious mindset. The position offers hybrid working options to suit individual preferences.