Hybrid IT Service Desk Analyst - Customer-Focused Support

MHA; Preston; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

33 days holiday including bank holidays

Employee Recognition awards

Paid CSR Volunteering time

Job summary

MHA in Preston is looking for an IT Support Analyst to coordinate and assure all IT services, delivering high-quality support to staff and partners. This role offers hybrid working and involves travel across various offices.

Ideal candidates will have experience in customer-facing IT roles, excellent Microsoft product knowledge, and strong analytical skills. Responsibilities also include creating customer engagement plans and resolving technical issues to enhance user experience.

The position comes with a competitive salary, generous holiday allowance, and additional benefits.

Qualifications

• Experience in a customer facing IT role.
• Strong analytical and diagnostic skills for problem resolution.
• A good general knowledge of end user technologies.

Responsibilities

• Ensure that all services are delivered in a customer-centric manner.
• Provide high quality support to customers by email, phone, and in person.
• Build strong relationships with our IT managed service providers.

Skills

Experience in a customer facing IT role

Skilled in the creation and delivery of customer focused presentations and communications

Experience working within an IT Managed Service environment

Strong analytical and diagnostic skills for problem resolution

Excellent knowledge of Microsoft products

Education

Technical Certification such as CompTIA or equivalent

Job description

MHA in Preston is looking for an IT Support Analyst to coordinate and assure all IT services, delivering high-quality support to staff and partners. This role offers hybrid working and involves travel across various offices.

Ideal candidates will have experience in customer-facing IT roles, excellent Microsoft product knowledge, and strong analytical skills. Responsibilities also include creating customer engagement plans and resolving technical issues to enhance user experience.

The position comes with a competitive salary, generous holiday allowance, and additional benefits.