Senior Service Desk Analyst - Hybrid 2nd Line Support

TieTalent; Lincoln; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus purchase options

Dedicated Learning & Development team

Employee Assistance Program

Increased family leave benefits

Life Assurance scheme and pension plan

Paid volunteer leave

Employee network groups

Cycle to Work Scheme

Employee retail discount scheme

Free eye test vouchers

Job summary

A prominent technology company in Lincoln is seeking a Senior Service Desk Analyst to provide comprehensive 2nd line support. The role involves mentoring team members and ensuring adherence to data protection protocols. Applicants should have experience in a Service Desk environment, a strong interest in technology, and a full UK driving license. This position offers a competitive salary and hybrid working options, contributing to a culture of excellence and inclusivity.

Qualifications

• Previous experience in a technology team Service Desk environment.
• High interest in technology.
• Full UK driving license.

Responsibilities

• Provide 2nd line support covering a large number of applications.
• Provide technical mentoring to 1st line Service Desk team members.
• Ensure data protection is adhered to at all times.

Skills

Technical ability

Customer service

Collaboration

Attention to detail

Self-motivation

Job description

A prominent technology company in Lincoln is seeking a Senior Service Desk Analyst to provide comprehensive 2nd line support. The role involves mentoring team members and ensuring adherence to data protection protocols. Applicants should have experience in a Service Desk environment, a strong interest in technology, and a full UK driving license. This position offers a competitive salary and hybrid working options, contributing to a culture of excellence and inclusivity.