Hybrid IT Service Desk Analyst | Path to 2nd Line

Getronics; Rushden; Hybrid; GBP 20,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefits package

Employee Assistance Programme

Private medical cover

Job summary

A global ICT integrator is seeking a Service Desk Analyst to provide first line technical support in Rushden. This role involves answering calls, analyzing client issues, and providing solutions while ensuring high client satisfaction. Ideal candidates should have customer service experience and effective communication skills. Opportunities for training and career progression are offered, alongside a flexible benefits package, including holiday and health benefits.

Qualifications

• Relevant experience in a customer service environment.
• Experience in a technical helpdesk environment.
• Ability to manage time and meet SLAs effectively.

Responsibilities

• Provide first line technical support to clients.
• Analyze and resolve client problems efficiently.
• Liaise with colleagues, vendors, and management to solve issues.

Skills

Customer service experience

Analytical skills

Strong communication

Initiative

Education

Technical qualification

Job description

A global ICT integrator is seeking a Service Desk Analyst to provide first line technical support in Rushden. This role involves answering calls, analyzing client issues, and providing solutions while ensuring high client satisfaction. Ideal candidates should have customer service experience and effective communication skills. Opportunities for training and career progression are offered, alongside a flexible benefits package, including holiday and health benefits.