Entry-Level IT Service Desk Analyst | Meaningful Govt IT Work

Nottingham City Council; Nottingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Excellent Local Government Pension Scheme

25 Days Holiday plus BH

Ongoing training and development

Supportive and inclusive culture

Meaningful work contributing to the community

Job summary

A local government authority in Nottingham seeks four enthusiastic Service Desk Analysts on a 12-month fixed-term contract. You will be the first point of contact for IT requests, resolve technical issues, and support systems. Ideal candidates will have customer support experience, familiarity with Microsoft technologies, and excellent communication skills. The role offers opportunities for career development and a supportive work environment.

Qualifications

• Previous experience in an IT Service Desk or customer support role.
• Working knowledge of Microsoft technologies such as Active Directory and Exchange.
• Great communication skills—calm, clear, and customer-focused.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Diagnose and resolve technical issues quickly and professionally.
• Support and maintain systems across the Council.

Skills

Customer support experience

Microsoft technologies knowledge

Communication skills

Job description

A local government authority in Nottingham seeks four enthusiastic Service Desk Analysts on a 12-month fixed-term contract. You will be the first point of contact for IT requests, resolve technical issues, and support systems. Ideal candidates will have customer support experience, familiarity with Microsoft technologies, and excellent communication skills. The role offers opportunities for career development and a supportive work environment.