Hybrid IT Service Desk Analyst — First-Line Support

CooperCompanies; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global contact lens manufacturer is seeking an IT Service Desk Analyst to join their IT Operations team. This hybrid role involves providing first-line technical support, maintaining high service standards, and troubleshooting issues across a virtualized environment. Candidates should have 2 years' experience in IT support, excellent communication skills, and a passion for customer service. Competitive compensation and benefits include 25 days holiday, healthcare cover, and training support for career growth.

Benefits

25 days holiday

On-call allowance

Pension scheme

Healthcare cover

Life assurance

Wellness Platform access

Discounted contact lens scheme

Qualifications

• 2 years of equivalent work experience in IT support or a related field.
• Hands-on experience with hardware troubleshooting.
• Strong technical knowledge of hardware/software and operating systems.

Responsibilities

• Respond to inbound calls and electronic requests.
• Create and document support incidents.
• Provide first-line support to resolve tickets.
• Troubleshoot software and hardware issues.
• Communicate with other IT teams to resolve issues.
• Ensure timely resolution or escalation.

Skills

Customer service

Technical problem-solving

Communication skills

Teamwork

Education

Degree in Computer Information Systems or equivalent

Tools

IT Service Management System

Client computing hardware

Job description

A leading global contact lens manufacturer is seeking an IT Service Desk Analyst to join their IT Operations team. This hybrid role involves providing first-line technical support, maintaining high service standards, and troubleshooting issues across a virtualized environment. Candidates should have 2 years' experience in IT support, excellent communication skills, and a passion for customer service. Competitive compensation and benefits include 25 days holiday, healthcare cover, and training support for career growth.