Hybrid IT Service Delivery Coordinator

ITC Service Ltd; Hebburn; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Flexible to work from home

Health care with optical and dental cashback

Funded team quarterly social events

Life Insurance

Cycle to work scheme

Employee Assistance Programme (EAP)

Job summary

A technology services provider in the UK seeks a Service Delivery Coordinator to ensure high-quality service delivery and client satisfaction. The successful candidate will monitor performance metrics, collaborate with teams for seamless service, and implement process improvements. Candidates with IT literacy and relevant certifications are encouraged to apply for this hybrid role, which offers a supportive culture and various perks.

Qualifications

• Ability to keep up with & adapt to the fast-paced IT world.
• Experience using a ticketing system or PSA software is a plus.
• Experience working for a Managed Service Provider (MSP) or IT support business.

Responsibilities

• Monitor performance metrics to develop and improve service delivery.
• Use KPIs & statistics to improve overall service desk performance.
• Cover dispatch/escalations for Service Desk Coordinator as required.

Skills

Exceptional communication skills

IT Literacy

Ability to adapt to fast-paced IT environments

Education

Professional IT certifications (e.g., Microsoft MCP, ITIL)

Tools

Ticketing system

Microsoft 365

Job description

A technology services provider in the UK seeks a Service Delivery Coordinator to ensure high-quality service delivery and client satisfaction. The successful candidate will monitor performance metrics, collaborate with teams for seamless service, and implement process improvements. Candidates with IT literacy and relevant certifications are encouraged to apply for this hybrid role, which offers a supportive culture and various perks.