Managed Service Coordinator

Insight Select

Maidstone

Hybrid

GBP 22,950 - 28,050

Full time

14 days+

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Benefits offered by this job

Annual pay rise in April

Career progression opportunities

Hybrid working after probation

Job summary

A leading technology services company in Maidstone is seeking a Managed Service Coordinator to enhance customer experiences. You will serve as the first point of contact for service inquiries, handle complex property orders, and provide quotes for specialized work. Ideal candidates will have a strong background in customer service along with excellent communication and problem-solving skills. The role offers a competitive salary, hybrid working conditions, and significant career development potential.

Qualifications

Experience in customer service, administration, or a client-facing role.
Strong communication skills and professional demeanor.
Ability to solve problems and pay attention to detail.

Responsibilities

Act as the first point of contact for customers, resolving queries.
Handle and process complex property orders manually.
Provide quotations for specialist work.

Skills

Customer service experience

Strong communication skills

Problem-solving ability

Attention to detail

Ability to manage multiple priorities

Job description

Managed Service Coordinator

Join a leading national organisation that provides innovative data and technology-driven services to a wide range of clients across the UK. Known for their friendly and inclusive culture, this company prides itself on delivering exceptional customer experiences and continuous improvement across all areas of service.

You’ll be responsible for delivering outstanding service, managing non-automated property portfolio orders, and providing quotations for specialised work. It’s a fantastic opportunity for someone with customer service experience who enjoys working in a fast-paced, team-oriented environment.

Key Responsibilities

Act as the first point of contact for customers, delivering excellent service and resolving queries efficiently.
Handle and process complex property orders manually, ensuring accuracy and compliance.
Communicate proactively with customers, providing timely updates and resolutions.
Provide quotations for specialist work and assist with order troubleshooting.
Maintain detailed knowledge of company products, services, and promotions.
Prioritise and manage multiple tasks effectively to meet deadlines.
Contribute to a positive and collaborative team culture.
Identify opportunities to improve processes and enhance the customer journey.

About You

Previous experience in customer service, administration, or a client‑facing role.
Strong communication skills and a confident, professional manner.
Excellent problem‑solving ability and high attention to detail.
A positive attitude with a proactive, flexible approach to work.
Comfortable managing multiple priorities in a busy environment.
Experience within the property or managed services sector would be advantageous but is not essential.

The Package