IT Service Delivery Lead - Hybrid Ops

Burns Sheehan; England; Hybrid; GBP 54,000 - 66,000; Full time

Job summary

A dynamic IT services company seeks an Infrastructure Engineer for a 12-month fixed-term contract. This hybrid position involves leading the IT support team, managing escalations, and ensuring service quality across the UK and European offices. Candidates should have experience in IT service delivery, with knowledge of Microsoft tools and ITSM platforms. A solid grounding in IT operations is essential for success in this role.

Qualifications

• Experience in IT Service Delivery or Helpdesk supporting Tickets.
• Managing escalations and ensuring service quality.
• Strong communicator working with technical and non-technical stakeholders.

Responsibilities

• Lead day-to-day operations of the IT support team.
• Act as main escalation point for service-related incidents.
• Maintain oversight of core ITSM processes.

Skills

IT Service Delivery

2nd/3rd Line Support

Microsoft Office 365

ITIL knowledge

ServiceNow

Communication with stakeholders

Tools

Intune

Active Directory

Freshservice

Jira

Job description

A dynamic IT services company seeks an Infrastructure Engineer for a 12-month fixed-term contract. This hybrid position involves leading the IT support team, managing escalations, and ensuring service quality across the UK and European offices. Candidates should have experience in IT service delivery, with knowledge of Microsoft tools and ITSM platforms. A solid grounding in IT operations is essential for success in this role.