Hybrid IT Application Support & Incident Analyst

Bank of Ireland Group plc; West of England; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

24 days annual leave

Excellent pension contributions

6 months paid maternity leave

Health insurance contribution

Employee Assistance Programme

WebDoctor

Job summary

Bank of Ireland Group plc in Bristol is seeking an IT support / applications role to help maintain business-critical systems. You will work within a friendly team, handling incidents, changes and service improvements while collaborating with colleagues across IT and business units.

The role focuses on analysing issues, performing root-cause investigations, and implementing fixes in a hybrid work setting at Temple Quay, Bristol.

Qualifications

• Experience in IT support or application development to support business-critical systems.
• Experience with ITIL framework and incident/problem/change management.
• Ability to investigate and resolve system issues raised through the Service Desk.
• Experience with root-cause analysis to reduce business impact and improve reliability.

Responsibilities

• Work within ITIL to manage incidents, problems and changes effectively.
• Investigate and resolve system issues raised through the Service Desk with fixes or workarounds.
• Identify root causes of recurring issues to reduce impact and improve reliability.
• Develop, test and implement system changes or fixes in response to needs or incidents.
• Monitor daily system performance and contribute to service improvement initiatives.

Skills

Analytical thinking

Clear communication

Ownership

Pressure handling

Oracle

SQL

PL/SQL

Unix/Linux

Shell scripting

Git/Bitbucket

Jboss/Axway

Tools

Oracle

SQL

PL/SQL

Unix/Linux

Shell scripting

Git/Bitbucket

Jboss

Axway

Job description

Bank of Ireland Group plc in Bristol is seeking an IT support / applications role to help maintain business-critical systems. You will work within a friendly team, handling incidents, changes and service improvements while collaborating with colleagues across IT and business units.

The role focuses on analysing issues, performing root-cause investigations, and implementing fixes in a hybrid work setting at Temple Quay, Bristol.