Application Operations Support Analyst

Bank of Ireland Group plc; West of England; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

24 days annual leave

Excellent pension contributions

6 months paid maternity leave

Health insurance contribution

Employee Assistance Programme

WebDoctor

Job summary

Bank of Ireland Group plc in Bristol is seeking an IT support / applications role to help maintain business-critical systems. You will work within a friendly team, handling incidents, changes and service improvements while collaborating with colleagues across IT and business units.

The role focuses on analysing issues, performing root-cause investigations, and implementing fixes in a hybrid work setting at Temple Quay, Bristol.

Qualifications

• Experience in IT support or application development to support business-critical systems.
• Experience with ITIL framework and incident/problem/change management.
• Ability to investigate and resolve system issues raised through the Service Desk.
• Experience with root-cause analysis to reduce business impact and improve reliability.

Responsibilities

• Work within ITIL to manage incidents, problems and changes effectively.
• Investigate and resolve system issues raised through the Service Desk with fixes or workarounds.
• Identify root causes of recurring issues to reduce impact and improve reliability.
• Develop, test and implement system changes or fixes in response to needs or incidents.
• Monitor daily system performance and contribute to service improvement initiatives.

Skills

Analytical thinking

Clear communication

Ownership

Pressure handling

Oracle

SQL

PL/SQL

Unix/Linux

Shell scripting

Git/Bitbucket

Jboss/Axway

Tools

Oracle

SQL

PL/SQL

Unix/Linux

Shell scripting

Git/Bitbucket

Jboss

Axway

Job description

What is the opportunity?

This is an exciting opportunity for someone with experience in IT support or application development to join a friendly and professional team. You will play a key role in supporting business-critical systems, helping to resolve technical issues and improve service performance. Each day brings a new challenge, giving you the chance to develop your technical and problem-solving skills while delivering a positive experience for colleagues across the Bank.

In This Role, You Will

• Work within the Information Technology Infrastructure Library (ITIL) framework to manage incidents, problems and changes effectively
• Investigate and resolve system issues raised through the Service Desk, providing fixes or practical workarounds
• Identify and address root causes of recurring issues to reduce business impact and improve system reliability
• Develop, test and implement system changes or fixes in response to business needs or incident resolution
• Monitor daily system performance and contribute to service improvement initiatives and team projects

What will make you stand out?

You bring strong analytical thinking and enjoy solving technical problems. You communicate clearly and work well with others, even when under pressure to meet service level agreements. You are curious, proactive and take ownership of issues through to resolution.

Your experience with technologies such as Oracle, SQL and PL/SQL, along with Unix or Linux environments and shell scripting, will support you in this role. You focus on delivering a smooth service and continuously look for ways to improve how systems operate.

Experience with the following will help you to stand out but is not required to apply for this role

• IT service management practices or ITIL Foundation knowledge
• Working with third-party vendors or managed service providers
• File transfer tools, Control-M batch scheduling, or GIT/Bitbucket
• Exposure to JBoss or Axway environments

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Bristol Application Operations (Back End), part of Technology Services, provides end-to-end support for a wide range of systems used by business teams across the Bank. The team is focused on delivering reliable, responsive and customer-centred service, while supporting the Bank's strategic goals. You will be part of a supportive environment where collaboration, learning and continuous improvement are encouraged.

This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#ij-hybrid

Why work with us

• 24 days annual leave
• excellent pension contributions
• 6 months paid maternity leave
• an innovative fertility and surrogacy policy
• working parent and carer supports
• substantial health insurance contribution
• Employee Assistance Programme
• WebDoctor
• financial wellbeing coaches
• We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.

Key Competencies

• Customer Focused - Self
• Manage Risk - Self
• Take Ownership - Self
• Be Decisive - Self
• Better together - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.