Hybrid Application Support Analyst – Critical Infra

SONI; Belfast City District; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Hybrid working (3 days office / 2 at‑

Hybrid working (3 days office / 2 at 2

Job summary

SONI is hiring an Application Support Analyst in Belfast. The role is hybrid, requiring three days in the office and two at home.

You will support mission-critical applications underpinning Northern Ireland's electricity transmission and the all-island market, working with internal teams and external suppliers. Responsibilities include incident management, monitoring, change control and documentation, with occasional travel to Dublin.

Qualifications

• Third-level qualification in IT, CS, BIS, EE or related field, or equivalent experience.
• Experience supporting business-critical apps in 24/7 environments.
• Strong analytical and problem-solving skills for complex incidents.
• Ability to assess operational risk and make decisions in critical environments.
• Experience collaborating with users, stakeholders and suppliers.
• Strong organisational skills and attention to detail.
• Clear verbal and written technical documentation.

Responsibilities

• Provide first-line and second-line support for business-critical applications and manage incidents, requests, problems and changes.
• Monitor health, availability and performance of applications and minimise service disruption.
• Participate in major incident management and keep stakeholders informed.
• Perform root cause analysis and implement preventive measures.
• Support upgrades, releases and project delivery, including testing and operational readiness.
• Maintain technical documentation and knowledge repositories.
• Act as technical owner for assigned applications and services.
• Coordinate with vendors and service providers to resolve issues and improve service levels.
• Work with stakeholders to drive improvements in services, automation and resilience.
• Support audits, regulatory compliance and business continuity exercises.

Skills

ITIL

Incident Mgmt

Problem Solving

Communication

Education

Bachelor's degree in IT/CS

Tools

SQL

Linux

Monitoring tools

Job description

SONI is hiring an Application Support Analyst in Belfast. The role is hybrid, requiring three days in the office and two at home.

You will support mission-critical applications underpinning Northern Ireland's electricity transmission and the all-island market, working with internal teams and external suppliers. Responsibilities include incident management, monitoring, change control and documentation, with occasional travel to Dublin.