Hybrid Application Operations Analyst | ITIL & Incident Pro

Bank of Ireland; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

24 days annual leave

Excellent pension contributions

Health insurance contribution

Employee Assistance Programme

WebDoctor

Financial wellbeing coaches

Job summary

Bank of Ireland in Bristol seeks an IT support/applications role to support business-critical systems within a friendly, professional team. You will resolve incidents, implement changes and help improve service performance, delivering a positive experience for colleagues across the Bank.

Hybrid role based at Temple Quay with in-person collaboration; the team emphasizes collaboration, learning and continuous improvement while offering strong pension contributions and health benefits.

Qualifications

• Experience in IT support or application development.
• Strong analytical thinking and problem-solving skills.
• Clear communication and ability to work with others, even under pressure.
• Experience with Oracle, SQL and PL/SQL and Unix/Linux environments; shell scripting.
• Familiarity with IT service management concepts and tools such as ITIL, third-party vendors, file transfer tools, or batch scheduling is helpful.

Responsibilities

• Work within the ITIL framework to manage incidents, problems and changes effectively.
• Investigate and resolve system issues raised through the Service Desk, providing fixes or workarounds.
• Identify and address root causes of recurring issues to reduce business impact and improve reliability.
• Develop, test and implement system changes or fixes in response to business needs or incident resolution.
• Monitor daily system performance and contribute to service improvement initiatives and team projects.

Skills

Analytical thinking

Clear communication

Ownership

Problem-solving

Teamwork

Work under pressure

Tools

Oracle

SQL

PL/SQL

Unix

Linux

Shell scripting

GIT/Bitbucket

Control-M

JBoss

Axway

Job description

Bank of Ireland in Bristol seeks an IT support/applications role to support business-critical systems within a friendly, professional team. You will resolve incidents, implement changes and help improve service performance, delivering a positive experience for colleagues across the Bank.

Hybrid role based at Temple Quay with in-person collaboration; the team emphasizes collaboration, learning and continuous improvement while offering strong pension contributions and health benefits.