Hybrid Belfast: Senior IT Service & Support Analyst
Bank of Ireland
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Benefits offered by this job
Job summary
Bank of Ireland in Belfast is seeking a Senior Technical Support Analyst to join the Vehicle Finance Tribe. You will own a portfolio of IT services, monitor health and availability, and drive improvements across governance, risk, and supplier engagement.
The role emphasizes collaboration with internal teams and external partners to deliver stable, secure production services. Hybrid role with a requirement to spend time in person in Belfast while enabling flexible working.
Qualifications
- No specific qualifications or minimum educational requirements required for this role.
Responsibilities
- Take ownership of a portfolio of IT services and understand technology, suppliers, and business processes.
- Monitor service health and availability; manage incidents, requests, and production issues within SLAs.
- Support governance, audit, risk, and compliance activities with service assurance information.
- Build relationships with internal teams and external suppliers to resolve issues and improve service performance.
- Contribute to strategic change programmes, system upgrades, and knowledge-sharing while maintaining documentation.
Skills
Job description
Bank of Ireland in Belfast is seeking a Senior Technical Support Analyst to join the Vehicle Finance Tribe. You will own a portfolio of IT services, monitor health and availability, and drive improvements across governance, risk, and supplier engagement.
The role emphasizes collaboration with internal teams and external partners to deliver stable, secure production services. Hybrid role with a requirement to spend time in person in Belfast while enabling flexible working.
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