Senior Applications Support & Solutions Analyst - Hybrid

Citi; Belfast City District; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

27 days annual leave (plus bank hols)

Discretional annual bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Job summary

Citi Belfast is seeking an Applications Support Senior Analyst (AVP) to partner with multiple technology teams, ensuring smooth integration of functions and delivering reliable enterprise services from Belfast’s Titanic Quarter. This role focuses on identifying enhancements, resolving complex issues, and supporting robust IT operations.

The position requires strong problem-solving, risk assessment, and mentoring abilities, with a hybrid working model and a comprehensive benefits package.

Qualifications

• Experience in a similar applications support/analyst role.
• Proven ability to coordinate with multiple tech teams.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management.

Responsibilities

• Partner with multiple technology teams to integrate functions to meet goals.
• Identify system enhancements; analyze logic and resolve issues.
• Assess risks to application stability and performance; plan mitigations.
• Define scope and objectives for high-impact enhancements and resolutions.
• Mentor and coach junior analysts; guide troubleshooting practices.
• Provide technical direction and advisory services to the team.
• Influence strategic functional decisions through clear communication.

Skills

Leadership

Problem solving

Strategic thinking

Interpersonal skills

Service orientation

Fast-paced environment

Requirements gathering

Technical tools proficiency

Communication

Education

Bachelor’s degree

Master’s degree preferred

Job description

Citi Belfast is seeking an Applications Support Senior Analyst (AVP) to partner with multiple technology teams, ensuring smooth integration of functions and delivering reliable enterprise services from Belfast’s Titanic Quarter. This role focuses on identifying enhancements, resolving complex issues, and supporting robust IT operations.

The position requires strong problem-solving, risk assessment, and mentoring abilities, with a hybrid working model and a comprehensive benefits package.