Hybrid Income & Engagement Operations Administrator

Arthritis UK; Sheffield; Hybrid; GBP 23.000 - 28.000; Vollzeit

Zusammenfassung

Arthritis UK is seeking an Income and Engagement Operations Administrator to manage donation income and supporter data, supporting financial reporting and improving the supporter journey. You will handle enquiries by email and phone, ensuring accurate records and timely responses.

The role is based in a hybrid setting with around 40% office/community work and 60% flexible/home-based work where possible. Strong attention to detail and CRM experience are essential.

Qualifikationen

• Demonstrable experience in a customer service or administration role.
• Strong understanding of administrative and financial processes, with keen attention to detail.

Aufgaben

• Process donation income and supporter data, ensuring accuracy and timeliness.
• Support financial reporting and underpin supporter experience to enable growth.
• Respond to enquiries by email and phone and escalate issues promptly.

Kenntnisse

Customer service

Administration

Attention to detail

Problem solving

CRM systems

Data protection

Record keeping

Microsoft Office

Payment processing

Communication skills

Team collaboration

Tools

CRM databases

Microsoft Office

Online payment systems

Jobbeschreibung

Arthritis UK is seeking an Income and Engagement Operations Administrator to manage donation income and supporter data, supporting financial reporting and improving the supporter journey. You will handle enquiries by email and phone, ensuring accurate records and timely responses.

The role is based in a hybrid setting with around 40% office/community work and 60% flexible/home-based work where possible. Strong attention to detail and CRM experience are essential.