Income and Engagement Operations Administrator

Arthritis UK; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Arthritis UK is seeking an Income and Engagement Operations Administrator to manage donation income and supporter data, supporting financial reporting and improving the supporter journey. You will handle enquiries by email and phone, ensuring accurate records and timely responses.

The role is based in a hybrid setting with around 40% office/community work and 60% flexible/home-based work where possible. Strong attention to detail and CRM experience are essential.

Qualifications

• Demonstrable experience in a customer service or administration role.
• Strong understanding of administrative and financial processes, with keen attention to detail.

Responsibilities

• Process donation income and supporter data, ensuring accuracy and timeliness.
• Support financial reporting and underpin supporter experience to enable growth.
• Respond to enquiries by email and phone and escalate issues promptly.

Skills

Customer service

Administration

Attention to detail

Problem solving

CRM systems

Data protection

Record keeping

Microsoft Office

Payment processing

Communication skills

Team collaboration

Tools

CRM databases

Microsoft Office

Online payment systems

Job description

Location (UK): Office Hybrid - Sheffield
Hours: Full-time, 35 hours per week
Salary: £25,081.00 per annum
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel required to our other UK Offices
Closing date: 23:59 hours, 25 October 2026

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

About the role

Income and Engagement Operations Administrators ensure donation income and supporter data are processed accurately and promptly, whilst providing support for financial reporting, underpinning supporter experience and enabling organisational growth. Key tasks include responding to enquiries by email and phone, as well as sharing information quickly and escalating issues promptly.

About you

If your knowledge, skills and experience include the following then we'd love to hear from you:

• Demonstrable experience in a customer service or administration role, delivering excellent service across all channels.
• Strong understanding of administrative and financial processes, with keen attention to detail, problem solving skills, with the ability to work under pressure and prioritise workload whilst identifying opportunities to improve processes and customer experience.
• Knowledge of data protection and confidentiality requirements, and experience in maintaining accurate records and using a CRM to manage supporter data.
• Adaptability, resilience, and organisational skills to manage and prioritise personal workload to meet deadlines.
• Confident communication skills, to build rapport and respond empathetically to a wide range of enquiries.
• Ability to maintain a calm, positive, and professional approach in a busy supporter-focused environment.
• Proactive attitude to identifying opportunities for improvement in systems and processes.
• High level of accuracy and attention to detail.
• Experience using Customer Relationship Management (CRM) databases, Microsoft Office, and online payment systems.
• Natural collaborator.

As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.