Income and Engagement Operations Administrator

Confidential; Sheffield; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Confidential in the United Kingdom is seeking an Income and Engagement Operations Administrator to ensure donation income and supporter data are processed accurately while supporting financial reporting and organisational growth. Key tasks include responding to enquiries by email and phone and maintaining data integrity in the CRM.

The role requires strong customer service and administration experience, meticulous attention to detail, and the ability to work within a hybrid Sheffield-based

Qualifications

• Demonstrable experience in a customer service or administration role.
• Strong understanding of administrative and financial processes, with attention to detail and problem solving.
• Knowledge of data protection, confidentiality, and experience using a CRM to manage supporter data.
• Adaptability, resilience and organisational skills to meet deadlines.
• Confident communication to build rapport with enquiries.
• Calm, positive and professional in a busy supporter-focused environment.
• Proactive in identifying opportunities for improvement in systems and processes.
• High level of accuracy and attention to detail.
• Experience using CRM databases, Microsoft Office, and online payment systems.
• Natural collaborator.

Responsibilities

• Process donation income and supporting data accurately.
• Support financial reporting and underpin organisational growth.
• Respond to enquiries by email and phone and share information quickly.
• Escalate issues promptly when needed.

Skills

Customer service

Administration

CRM

Attention to detail

Problem solving

Communication skills

Data protection

Organisation

Team collaboration

Calm under pressure

Education

No formal education requirement

Tools

Microsoft Office

Online payment systems

CRM software

Job description

Location (UK): Office Hybrid - Sheffield
Hours: Full-time, 35 hours per week
Salary: £25,081.00 per annum
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel required to our other UK Offices
Closing date: 23:59 hours, 25 October 2026

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

About the role

Income and Engagement Operations Administrators ensure donation income and supporter data are processed accurately and promptly, whilst providing support for financial reporting, underpinning supporter experience and enabling organisational growth. Key tasks include responding to enquiries by email and phone, as well as sharing information quickly and escalating issues promptly.

About you

• Demonstrable experience in a customer service or administration role, delivering excellent service across all channels.
• Strong understanding of administrative and financial processes, with keen attention to detail, problem solving skills, with the ability to work under pressure and prioritise workload whilst identifying opportunities to improve processes and customer experience.
• Knowledge of data protection and confidentiality requirements, and experience in maintaining accurate records and using a CRM to manage supporter data.
• Adaptability, resilience, and organisational skills to manage and prioritise personal workload to meet deadlines.
• Confident communication skills, to build rapport and respond empathetically to a wide range of enquiries.
• Ability to maintain a calm, positive, and professional approach in a busy supporter-focused environment.
• Proactive attitude to identifying opportunities for improvement in systems and processes.
• High level of accuracy and attention to detail.
• Experience using Customer Relationship Management (CRM) databases, Microsoft Office, and online payment systems.
• Natural collaborator.

As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.