Hybrid Income & Engagement Operations Specialist

Confidential; Sheffield; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Confidential in the United Kingdom is seeking an Income and Engagement Operations Administrator to ensure donation income and supporter data are processed accurately while supporting financial reporting and organisational growth. Key tasks include responding to enquiries by email and phone and maintaining data integrity in the CRM.

The role requires strong customer service and administration experience, meticulous attention to detail, and the ability to work within a hybrid Sheffield-based

Qualifications

• Demonstrable experience in a customer service or administration role.
• Strong understanding of administrative and financial processes, with attention to detail and problem solving.
• Knowledge of data protection, confidentiality, and experience using a CRM to manage supporter data.
• Adaptability, resilience and organisational skills to meet deadlines.
• Confident communication to build rapport with enquiries.
• Calm, positive and professional in a busy supporter-focused environment.
• Proactive in identifying opportunities for improvement in systems and processes.
• High level of accuracy and attention to detail.
• Experience using CRM databases, Microsoft Office, and online payment systems.
• Natural collaborator.

Responsibilities

• Process donation income and supporting data accurately.
• Support financial reporting and underpin organisational growth.
• Respond to enquiries by email and phone and share information quickly.
• Escalate issues promptly when needed.

Skills

Customer service

Administration

CRM

Attention to detail

Problem solving

Communication skills

Data protection

Organisation

Team collaboration

Calm under pressure

Education

No formal education requirement

Tools

Microsoft Office

Online payment systems

CRM software

Job description

Confidential in the United Kingdom is seeking an Income and Engagement Operations Administrator to ensure donation income and supporter data are processed accurately while supporting financial reporting and organisational growth. Key tasks include responding to enquiries by email and phone and maintaining data integrity in the CRM.

The role requires strong customer service and administration experience, meticulous attention to detail, and the ability to work within a hybrid Sheffield-based