Fundraising Data & Income Officer (Hybrid)

The British Museum; Greater London; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days' annual leave

Learning and development opportunities

Employee Assistance Programme

Job summary

The British Museum is recruiting two Database and Income Processing Officers to join the Development team. You will manage supporter and income data in the CRM, process donations and gifts, and ensure data quality and compliance across fundraising activities.

One role focuses on Finance/income reconciliation while the other concentrates on CRM administration, data selections and system effectiveness. Collaboration with fundraisers across the Museum is essential.

Qualifications

• Experience with databases or CRM systems in fundraising and data housekeeping.
• Experience with income processing including Gift Aid.
• Understanding of GDPR and data protection requirements.

Responsibilities

• Administer and maintain data within the Development CRM, ensuring accuracy and up-to-date records.
• Process fundraising income accurately, including Gift Aid, donations, pledges, memberships and event income.
• Build relationships with fundraisers and stakeholders, providing responsive advice on database, income and data queries.
• Identify issues and opportunities for improvement in systems, processes and workflows.
• Maintain high data quality and ensure data handling complies with data protection standards.
• Produce data selections for supporter communications and ensure accurate suppressions.
• Provide data and reports related to Development income and CRM data quality.

Skills

CRM systems

Data quality

Income processing

Tools

Raiser's Edge

Job description

The British Museum is recruiting two Database and Income Processing Officers to join the Development team. You will manage supporter and income data in the CRM, process donations and gifts, and ensure data quality and compliance across fundraising activities.

One role focuses on Finance/income reconciliation while the other concentrates on CRM administration, data selections and system effectiveness. Collaboration with fundraisers across the Museum is essential.