Hybrid Inbound Sales Advisor – Contact Centre

sky; Livingston; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Discounts on Sky products

Private healthcare

Cycle to work

Pension plan

Job summary

Sky Livingston is hiring a Contact Centre Sales Advisor to handle inbound calls from customers considering cancellations and to upsell suitable Sky packages. You will build strong rapport, understand customer needs, and work towards targets in a hybrid pattern after training.

The role requires 37.5 hours per week with varied shifts, including evenings and weekends, and offers a comprehensive benefits package and ongoing training. Salary is £26,428 per annum with incentive potential.

Qualifications

• Results-driven with enthusiasm for sales.
• Excellent rapport-building and listening skills.
• Able to identify customer needs and tailor solutions.
• Confident in handling objections and closing calls.

Responsibilities

• Handle inbound calls from existing Sky customers considering cancelling their subscription.
• Build rapport and understand needs to offer the most suitable package.
• Work in a target-based environment and achieve personal targets.
• Work 37.5 hours per week across Mon–Sun with shift allocations and occasional extra hours (banked).

Skills

Sales-focused

Customer service

Communication

Problem solving

Job description

Sky Livingston is hiring a Contact Centre Sales Advisor to handle inbound calls from customers considering cancellations and to upsell suitable Sky packages. You will build strong rapport, understand customer needs, and work towards targets in a hybrid pattern after training.

The role requires 37.5 hours per week with varied shifts, including evenings and weekends, and offers a comprehensive benefits package and ongoing training. Salary is £26,428 per annum with incentive potential.