Hybrid Contact Centre Sales Advisor with Incentives

Sky Ireland Limited; Cardiff; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Sky TV

Discounts on Sky products for family &

Private healthcare

Cycle to work scheme

Descripción de la vacante

Sky Cardiff is seeking a Contact Centre Sales Advisor to handle inbound calls from existing customers considering cancellation and to upsell suitable Sky packages. The role offers a hybrid work pattern after an initial training period with a base in Cardiff and a 37.5-hour week.

Starting 11 January 2027, the role requires strong sales enthusiasm, exceptional rapport-building, and keen ability to identify customer needs to propose optimal solutions.

Formación

• Experience in a target-based environment.
• Ability to build rapport and connect with customers.
• Strong enthusiasm for sales and delivering solutions.

Responsabilidades

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections to understand needs and offer the most suitable package.
• Operate in a target-based environment and adhere to shift patterns.

Conocimientos

Results-oriented sales

Rapport building

Active listening

Customer needs analysis

Creativity in problem solving

Descripción del empleo

Sky Cardiff is seeking a Contact Centre Sales Advisor to handle inbound calls from existing customers considering cancellation and to upsell suitable Sky packages. The role offers a hybrid work pattern after an initial training period with a base in Cardiff and a 37.5-hour week.

Starting 11 January 2027, the role requires strong sales enthusiasm, exceptional rapport-building, and keen ability to identify customer needs to propose optimal solutions.