Hybrid Contact Centre Sales Advisor – Inbound & Incentives

Sky Ireland Limited; Glasgow; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free Sky TV

Discounts on Sky products

Private healthcare

Cycle to work

Pension plan

Job summary

Sky Ireland Limited in Glasgow is seeking a Contact Centre Sales Advisor to handle inbound customer calls, understand needs and offer suitable Sky packages. The role includes a 37.5-hour week, hybrid pattern after training, and a 7-week training program conducted on-site.

You’ll join a performance-driven environment with incentives on top and extra time off by banking overtime. Training runs Monday to Friday, 9am–5pm, no holidays during this period.

Qualifications

• Results-oriented with a strong enthusiasm for sales.
• Exceptional at building rapport and connecting with people.
• Skilled at identifying and addressing customer needs.
• Creative in solving problems.
• Eager to acquire new skills and knowledge.

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs and offer the best package.
• Work in a target-based environment.
• Work 37.5 hours per week across Mon-Sun with varied shift patterns; overtime may apply.

Skills

Sales mindset

Rapport building

Needs identification

Problem solving

Willingness to learn

Job description

Sky Ireland Limited in Glasgow is seeking a Contact Centre Sales Advisor to handle inbound customer calls, understand needs and offer suitable Sky packages. The role includes a 37.5-hour week, hybrid pattern after training, and a 7-week training program conducted on-site.

You’ll join a performance-driven environment with incentives on top and extra time off by banking overtime. Training runs Monday to Friday, 9am–5pm, no holidays during this period.