Hybrid Inbound Sales Advisor – Cardiff

Sky UK; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Discounts on Sky products

Cashback & retailer discounts

Private healthcare

Cycle to work

Pension plan

Life Assurance

Long service awards

Gym subsidies

Job summary

Sky is hiring a Contact Centre Sales Advisor in Cardiff to handle inbound calls from existing customers considering cancellations and to offer tailored Sky packages. The role operates in a target-driven environment with a 37.5-hour week and shifts including evenings and weekends.

After a 7-week in-office training, the position moves to a hybrid pattern, combining office and home working. The base salary is £26,428 per year with incentives that can add around £4,900 on average.

Qualifications

• Results-oriented with a strong enthusiasm for sales.
• Exceptional at building rapport and connecting with people.
• Skilled at identifying and addressing customer needs.
• Creative in solving problems and eager to learn new skills.

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand needs and offer the most suitable packages.
• Work in a target-based environment.
• Work 37.5 hours per week with varied shift patterns, including evenings and weekends.

Skills

Sales oriented

Rapport building

Needs discovery

Problem solving

Willing to learn

Job description

Sky is hiring a Contact Centre Sales Advisor in Cardiff to handle inbound calls from existing customers considering cancellations and to offer tailored Sky packages. The role operates in a target-driven environment with a 37.5-hour week and shifts including evenings and weekends.

After a 7-week in-office training, the position moves to a hybrid pattern, combining office and home working. The base salary is £26,428 per year with incentives that can add around £4,900 on average.