Hybrid Inbound Sales Advisor (Contact Centre)

Sky UK Limited; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Broadband discounts

Sky Glass discounts

Mobile discounts

Discounts for friends and family

Private healthcare options

Gym subsidies

Cycle to work

Pension plan

Long service awards

Job summary

Sky UK Limited in Cardiff is seeking a Contact Centre Sales Advisor to handle inbound calls from existing customers considering leaving Sky. You will listen, understand needs, and offer best-fit packages, aiming to maximise retention.

The role is hybrid after training, with 37.5 hours per week and shifts including evenings and weekends. Training is extensive and face-to-face in the office, with no holidays during the program.

Qualifications

• Results-oriented with a strong enthusiasm for sales.
• Exceptional at building rapport and connecting with people.
• Skilled at identifying and addressing customer needs.
• Creative in solving problems.
• Eager to acquire new skills and knowledge.

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand needs and offer suitable packages.
• Work in a target-based environment.
• Work 37.5 hours per week across Mon-Sun with set shifts and occasional extra time off in lieu.

Skills

Results oriented

Sales focus

Rapport building

Active listening

Problem solving

Job description

Sky UK Limited in Cardiff is seeking a Contact Centre Sales Advisor to handle inbound calls from existing customers considering leaving Sky. You will listen, understand needs, and offer best-fit packages, aiming to maximise retention.

The role is hybrid after training, with 37.5 hours per week and shifts including evenings and weekends. Training is extensive and face-to-face in the office, with no holidays during the program.