Hybrid Inbound Sales Advisor – Cardiff (Incentives)

sky; Cardiff; Hybrid; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Free Sky TV

Discounted broadband

Sky Glass and mobile discounts

Cashback and retailer discounts

Health and wellbeing

Cycle to work scheme

Sky pension plan and Life Assurance

Zusammenfassung

Sky in Cardiff is hiring a Contact Centre Sales Advisor to handle inbound calls from existing customers considering cancelling or upgrading their Sky subscription. You will listen, understand needs and offer the best package while hitting targets in a fast-paced environment.

The role is 37.5 hours per week with shift patterns Mon-Sun, including evenings and weekends. After training, a hybrid pattern allows some work from home to balance your life while delivering great customer service.

Qualifikationen

• Results-oriented with a strong enthusiasm for sales.
• Exceptional at building rapport and connecting with people.
• Skilled at identifying and addressing customer needs.
• Creative in solving problems.
• Eager to acquire new skills and knowledge.

Aufgaben

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment.
• Work 37.5 hours per week Mon-Sun with varied shift patterns; up to 5 extra hours weekly and banked time off.

Kenntnisse

Results-oriented

Building rapport

Identifying needs

Creative problem solving

Eager to learn

Jobbeschreibung

Sky in Cardiff is hiring a Contact Centre Sales Advisor to handle inbound calls from existing customers considering cancelling or upgrading their Sky subscription. You will listen, understand needs and offer the best package while hitting targets in a fast-paced environment.

The role is 37.5 hours per week with shift patterns Mon-Sun, including evenings and weekends. After training, a hybrid pattern allows some work from home to balance your life while delivering great customer service.