Contact Centre Sales Advisor - Livingston

sky; Livingston; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Discounts on Sky products

Private healthcare

Cycle to work

Pension plan

Job summary

Sky Livingston is hiring a Contact Centre Sales Advisor to handle inbound calls from customers considering cancellations and to upsell suitable Sky packages. You will build strong rapport, understand customer needs, and work towards targets in a hybrid pattern after training.

The role requires 37.5 hours per week with varied shifts, including evenings and weekends, and offers a comprehensive benefits package and ongoing training. Salary is £26,428 per annum with incentive potential.

Qualifications

• Results-driven with enthusiasm for sales.
• Excellent rapport-building and listening skills.
• Able to identify customer needs and tailor solutions.
• Confident in handling objections and closing calls.

Responsibilities

• Handle inbound calls from existing Sky customers considering cancelling their subscription.
• Build rapport and understand needs to offer the most suitable package.
• Work in a target-based environment and achieve personal targets.
• Work 37.5 hours per week across Mon–Sun with shift allocations and occasional extra hours (banked).

Skills

Sales-focused

Customer service

Communication

Problem solving

Job description

Start Date: 11th January 2027

Salary: £26,428 per annum

Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW

Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

What you'll do:

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

What you'll bring:

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits:

Individual Lifestyle:

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family

Health and wellbeing:

• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme

Financial wellbeing:

• Sky pension plan and Life Assurance
• Long service awards

Where you'll work:

We're based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You'll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.

Inclusion:

CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.