Hybrid Inbound Customer Service & Upsell Specialist

South West Recruitment Ltd; Liss Forest; Hybrid; GBP 17.000 - 20.000; Vollzeit

Benefits dieser Stelle

Hybrid work after training

Free parking off site

Discounts & perks

Zusammenfassung

South West Recruitment Ltd on behalf of our client in Ringwood, Hampshire, seeks a Customer Service Assistant for a full-time, hybrid role after training. You will handle inbound inquiries, process orders with basic sales upselling, and perform back-office tasks as required.

Hours are 40 per week with hybrid work after training. Salary stated as £12.30 per hour for standard hours (£25,584 per annum) or £14.55 per hour for out-of-hours shifts.

Qualifikationen

• Inbound contact centre experience or similar environment.
• Basic sales skills with upselling ability.
• Good communication and data entry accuracy.

Aufgaben

• Handle incoming inquiries via phone, email and other channels.
• Process orders with upselling and cross-selling where appropriate.
• Document interactions and update customer information in the system.
• Collaborate with internal teams to provide solutions and escalate issues.
• Maintain professionalism and adhere to company guidelines.

Kenntnisse

Customer service

Upselling

Multi-channel

Data entry

Jobbeschreibung

South West Recruitment Ltd on behalf of our client in Ringwood, Hampshire, seeks a Customer Service Assistant for a full-time, hybrid role after training. You will handle inbound inquiries, process orders with basic sales upselling, and perform back-office tasks as required.

Hours are 40 per week with hybrid work after training. Salary stated as £12.30 per hour for standard hours (£25,584 per annum) or £14.55 per hour for out-of-hours shifts.