Hybrid Inbound CSR — Upsell & First-Call Resolution

South West Recruitment Ltd; Liss Forest; Hybrid; GBP 17,000 - 20,000; Full time

Benefits offered by this job

Hybrid after training

Free parking

Bus/transport discounts

Pension scheme

Eye care vouchers

Perkbox access

Cycle to work

Job summary

South West Recruitment Ltd in Ringwood, Hampshire, is recruiting a full-time Customer Service Agent for a multi-channel contact centre. The role is inbound, with upselling duties and back-office tasks, and will be hybrid after initial training.

You will handle inquiries by phone and email, resolve issues at first point of contact, and work in a fast-paced, target-driven environment. Training is provided, with shifts rotating between early and late hours, and a salary of £12.30 per hour (£25,584

Qualifications

• Inbound contact centre experience or strong customer service background.
• Basic sales skills with upselling ability.
• Ability to handle emails and back-office tasks.

Responsibilities

• Act as liaison between customers and client, resolving inquiries.
• Handle inquiries via phone, email and other channels with timely resolution.
• Demonstrate a customer-centric approach to build loyalty and satisfaction.
• Document interactions and update customer information in the database.
• Collaborate with internal teams to provide solutions and escalate when needed.
• Maintain professionalism and adhere to company policies.
• Upsell and cross-sell on opportunities to increase revenue.
• Place orders and resolve inquiries at first point of contact.

Skills

Customer service

Upselling

Job description

South West Recruitment Ltd in Ringwood, Hampshire, is recruiting a full-time Customer Service Agent for a multi-channel contact centre. The role is inbound, with upselling duties and back-office tasks, and will be hybrid after initial training.

You will handle inquiries by phone and email, resolve issues at first point of contact, and work in a fast-paced, target-driven environment. Training is provided, with shifts rotating between early and late hours, and a salary of £12.30 per hour (£25,584