Hybrid Financial Services Customer Advisor

People's Partnership; Crawley; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Onsite gym

Pension contributions

Study support

Volunteer days

Social clubs

Income protection

Healthcare

Parental leave

Travel season ticket loans

Descripción de la vacante

People's Partnership in the United Kingdom is seeking a Customer Service Advisor to help our members understand pensions and financial information. The role is hybrid with three days at home, Monday to Friday, and a starting salary of £26,725 plus progression based on experience.

You will handle calls, emails, letters, texts and webchat, work closely with Operations, and contribute to clear communication and excellent service while developing pensions knowledge.

Formación

• Experience dealing with customers in a Financial Services setting.
• Strong communication skills to explain complex ideas clearly.
• Passion for helping customers and providing support.
• Good eye for detail and comfortable with numbers.
• Self-motivated, organised and able to work independently when needed.

Responsabilidades

• Speak to customers by handling calls, emails, letters, texts and webchat.
• Join daily team catch-ups and support a positive team vibe.
• Handle a variety of customer questions and assist other teams when needed.
• Help identify improvements to our customer service.
• Continue learning and building pensions knowledge and customer service skills.

Conocimientos

Communication skills

Customer service

Attention to detail

Numerical ability

Independence

Descripción del empleo

People's Partnership in the United Kingdom is seeking a Customer Service Advisor to help our members understand pensions and financial information. The role is hybrid with three days at home, Monday to Friday, and a starting salary of £26,725 plus progression based on experience.

You will handle calls, emails, letters, texts and webchat, work closely with Operations, and contribute to clear communication and excellent service while developing pensions knowledge.