Pension Helpdesk Advisor — Hybrid (Sheffield)

Aon; Sheffield; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Aon is looking for a Customer Service Advisor in Sheffield to handle inbound pension queries and provide excellent customer service. Training will be provided, no prior pensions or call center experience required, and you will join a collaborative team.

The role follows a hybrid pattern with on-site weekly presence for coaching and team support. You will manage customer information with care, access knowledge databases, and guide clients through forms and documentation while maintaining high

Qualifications

• Experience in a customer service or contact centre role is desirable but not required.
• Strong communication skills and active listening.
• Ability to resolve queries efficiently and clearly.
• Excellent attention to detail in handling information.
• Solid working knowledge of Microsoft Office applications.

Responsibilities

• Be the first point of contact for customers with day-to-day pension questions.
• Deliver accurate information from customer and knowledge databases.
• Process updates to personal information with careful attention to detail.
• Prepare and send written pension information to members.
• Guide customers through documentation and forms in a respectful manner.
• Set clear expectations and explain processes clearly to customers.
• Work on-site weekly as part of our hybrid model for coaching and team support.

Skills

Active listening

Communication skills

Query resolution

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Aon is looking for a Customer Service Advisor in Sheffield to handle inbound pension queries and provide excellent customer service. Training will be provided, no prior pensions or call center experience required, and you will join a collaborative team.

The role follows a hybrid pattern with on-site weekly presence for coaching and team support. You will manage customer information with care, access knowledge databases, and guide clients through forms and documentation while maintaining high