Customer Service Advisor

Aon; Sheffield; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Aon is looking for a Customer Service Advisor in Sheffield to handle inbound pension queries and provide excellent customer service. Training will be provided, no prior pensions or call center experience required, and you will join a collaborative team.

The role follows a hybrid pattern with on-site weekly presence for coaching and team support. You will manage customer information with care, access knowledge databases, and guide clients through forms and documentation while maintaining high

Qualifications

• Experience in a customer service or contact centre role is desirable but not required.
• Strong communication skills and active listening.
• Ability to resolve queries efficiently and clearly.
• Excellent attention to detail in handling information.
• Solid working knowledge of Microsoft Office applications.

Responsibilities

• Be the first point of contact for customers with day-to-day pension questions.
• Deliver accurate information from customer and knowledge databases.
• Process updates to personal information with careful attention to detail.
• Prepare and send written pension information to members.
• Guide customers through documentation and forms in a respectful manner.
• Set clear expectations and explain processes clearly to customers.
• Work on-site weekly as part of our hybrid model for coaching and team support.

Skills

Active listening

Communication skills

Query resolution

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Location: Sheffield (Hybrid – approx. 50% office requirement)

Working Hours: Monday–Friday, 08:45–17:00

Type: Inbound Calls Only – No Cold Calling

Are you passionate about delivering exceptional customer service and confident handling a variety of customer queries? We are recruiting Customer Service Advisors to join our Sheffield team.

No prior experience in pensions or contact centre work is required—full, structured training will be provided to support your success.

You’ll be part of a collaborative, supportive team environment where you can grow, develop, and make a meaningful difference to our members.

Take a look at the below video to hear from a member of our team:

https://app.altrulabs.com/player/13488480

Aon Is In The Business Of Better Decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

In this role, you will be the first point of contact for customers with day‑to‑day questions about their pension. Responsibilities include:

• Delivering an excellent customer experience through inbound telephone and written queries.
• Providing accurate, easy‑to‑understand information from our customer and knowledge databases.
• Processing updates to personal information with strong attention to detail.
• Preparing and sending written pension information to members.
• Guiding customers through documentation and forms.
• Setting clear expectations and explaining processes in a supportive, professional manner.
• Working on‑site weekly as part of our hybrid model to benefit from coaching, development, and team support.

How This Opportunity Is Different

Aon offers an environment where individuals can grow and develop in a rewarding role.

We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.

You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.

Skills And Experience That Will Lead To Success

• Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
• Active listening and good communication skills.
• A proactive approach with the ability to resolve queries efficiently and effectively.
• Excellent attention to detail and commitment to provide ongoing quality.
• Good understanding of Microsoft applications