Hybrid Customer Advisor – Retirement Services

Aviva; Norwich; Hybrid; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Bonus opportunity

Pension

Holiday entitlement

Private medical

Share schemes

Product discounts

Volunteer hours

Cycle to Work

Flexible working

Job summary

Aviva is seeking an Inbound Customer Service Expert in Norwich for a part-time role (21.25 hours/week). You will provide telephone support, explain options, and guide customers through retirement-related decisions with clear, empathic communication.

The role requires a proactive, customer-focused approach with strong problem-solving skills. Training is provided, with flexibility to work from home part of the week and a competitive benefits package.

Qualifications

• Excellent communication skills with empathy and listening.
• Strong problem-solving abilities to think outside the box.
• Enjoy helping others and delivering great service.
• Ability to multitask across complex systems over phone.
• Risk-awareness to identify and resolve issues.

Responsibilities

• Provide telephone support and discuss available options.
• Explain technical information in a clear, understandable way.
• Be proactive and look for opportunities to help customers.
• Learn and use systems and processes to assist customers.

Skills

Communication skills

Problem solving

Customer service

Multitasking

Risk awareness

Job description

Aviva is seeking an Inbound Customer Service Expert in Norwich for a part-time role (21.25 hours/week). You will provide telephone support, explain options, and guide customers through retirement-related decisions with clear, empathic communication.

The role requires a proactive, customer-focused approach with strong problem-solving skills. Training is provided, with flexibility to work from home part of the week and a competitive benefits package.