Housing and Nuplace Assistant

Telford & Wrekin Council; Shrewsbury; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Generous leave 24–32 days + 8 bank-hol

Flexible working

LGPS (Local Government Pension Scheme)

Staff discounts & salary sacrifice

Free parking

Hybrid working

Job summary

Telford & Wrekin Council is seeking a Housing & Nuplace Assistant to provide administrative and customer support across housing services, working with tenants, landlords, contractors and colleagues. You will maintain accurate records, prepare documents and help promote services.

The role requires excellent communication, strong IT skills and the ability to juggle competing priorities in a busy environment; hybrid working is available.

Job description

Are you organised, approachable and passionate about providing great customer service?

We’re looking for a Housing & Nuplace Assistant to join our team, providing administrative and customer support across a range of housing services.

You’ll work with tenants, landlords, contractors and colleagues, dealing with enquiries, maintaining accurate records, preparing documents and supporting the smooth running and promotion of our services.

You’ll need excellent communication and organisational skills, confidence using IT and the ability to manage competing priorities in a busy environment.

If you’re proactive, enjoy working with people and want a varied role where you can make a difference, we’d love to hear from you.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

A CV template is available if you do not already have a CV.

Candidates who have previously applied for this vacancy need not reapply.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.