Housing Repairs & Customer Support Officer (Hybrid)

Hinckley & Bosworth Borough Council; Hinckley; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Generous pension

Annual leave + bank holidays

Workplace adjustments

Job summary

Hinckley & Bosworth Borough Council is seeking a proactive Housing Support and Administration Officer to join the Housing Repairs team. Based predominantly at the Jubilee Building, you will handle admin tasks, manage customer requests and support contractors to ensure repairs services run smoothly and efficiently.

You will act as the first point of contact for repairs enquiries, raise repair orders, arrange appointments, and maintain accurate records across housing management and compliance

Qualifications

• GCSE Maths and English (or equivalent literacy and numeracy skills).
• Experience delivering customer service in a busy environment.
• Experience carrying out administrative duties and maintaining accurate records.
• Good IT skills including the use of Microsoft Office applications.
• Strong verbal and written communication skills.

Responsibilities

• Acting as the first point of contact for housing repairs enquiries by telephone, email and written correspondence.
• Raising repair orders and arranging appointments with tenants, contractors and engineers.
• Undertaking repairs triage assessments and escalating emergency repairs, damp and mould reports and other hazards in line with procedures.
• Monitoring repairs and follow-on works to ensure timely completion.
• Maintaining accurate records using housing management, repairs and compliance systems.
• Processing tenant permissions requests and maintaining associated records.

Skills

Customer service

Administrative duties

Microsoft Office skills

Verbal and written communication

Front-line experience

Education

GCSE Maths and English

Tools

Microsoft Office

Job description

Hinckley & Bosworth Borough Council is seeking a proactive Housing Support and Administration Officer to join the Housing Repairs team. Based predominantly at the Jubilee Building, you will handle admin tasks, manage customer requests and support contractors to ensure repairs services run smoothly and efficiently.

You will act as the first point of contact for repairs enquiries, raise repair orders, arrange appointments, and maintain accurate records across housing management and compliance