Housing and Nuplace Assistant

TELFORD AND WREKIN COUNCIL; Telford; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts

Salary sacrifice perks

Generous leave

Job summary

Telford and Wrekin Council is seeking a Housing & Nuplace Assistant to join the Housing, Customer Services & Commercial team. You will provide administrative and customer support across housing services, handle enquiries, maintain records and assist with the promotion of our services.

We value organisational skills, excellent communication and confidence with IT, and the ability to manage competing priorities in a busy environment. Hybrid work arrangements are available.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and IT confidence.
• Ability to manage competing priorities in a busy environment.

Responsibilities

• Handle enquiries from tenants, landlords and colleagues.
• Maintain accurate records and documentation.
• Prepare documents and support the promotion of services.

Skills

Customer service

Administrative support

IT skills

Organisational skills

Job description

The following content displays a map of the jobs location - Telford

Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Housing, Customer Services & Commercial

Job Introduction

Are you organised, approachable and passionate about providing great customer service?

We’re looking for a Housing & Nuplace Assistant to join our team, providing administrative and customer support across a range of housing services.

You’ll work with tenants, landlords, contractors and colleagues, dealing with enquiries, maintaining accurate records, preparing documents and supporting the smooth running and promotion of our services.

You’ll need excellent communication and organisational skills, confidence using IT and the ability to manage competing priorities in a busy environment.

If you’re proactive, enjoy working with people and want a varied role where you can make a difference, we’d love to hear from you.

A CV template is available if you do not already have a CV.

Candidates who have previously applied for this vacancy need not reapply.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Staff discounts & salary sacrifice perks
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.