Hybrid Housing Manager: Rent & Tenancy Specialist

Consortium; Winnersh, Reading; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

34 days leave (rising to 39)

2 paid volunteering days

Matching pension contribution

Life insurance

Instant pay with Stream

800+ discounts

Job summary

Home Group is seeking a Housing Manager – Income to support customers in Winnersh/Reading. You will manage rent accounts, attend court hearings, and collaborate with internal and external partners to resolve issues.

This hybrid role requires a driving licence and offers a generous package with 34 days of leave rising to 39, plus volunteering days, pension matching, and a wide range of discounts.

Qualifications

• Experience in housing management or a similar customer focused role.
• Experience in dealing with rent accounts within a housing association or local authority setting.
• Knowledge of housing law, welfare benefits, safeguarding and sustaining tenancies.
• Strong organisation skills and take ownership from start to finish.
• A full driving licence and access to a vehicle.

Responsibilities

• Build trusted relationships with customers.
• Manage the rent collection by following arrears process.
• Take ownership of rent related issues from first contact through to resolution.
• Attend court hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.

Skills

Housing management

Customer service

Rent collection

Court hearings

Job description

Home Group is seeking a Housing Manager – Income to support customers in Winnersh/Reading. You will manage rent accounts, attend court hearings, and collaborate with internal and external partners to resolve issues.

This hybrid role requires a driving licence and offers a generous package with 34 days of leave rising to 39, plus volunteering days, pension matching, and a wide range of discounts.