Housing Manager – Income & Allocations (Hybrid, 34 Days Leave)

Home Group Limited; Tipner; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Health Cash Plan

Mileage reimbursement

Enhanced DBS paid

Instant pay access (Stream)

Pension matching

Job summary

Home Group Limited in Portsmouth is seeking a Housing Manager - Income & Allocations to manage customer rent accounts, attend court hearings, and collaborate with internal and external partners to resolve issues. This is a role where your judgement matters and your work makes a difference.

The position involves allocations across the South Region, ensuring compliance with documentation and driving rent collection through arrears processes.

Qualifications

• Experience in Housing Management or a similar customer-focused role.
• Knowledge of Housing law, welfare benefits, safeguarding, and sustaining tenancies.
• Experience in dealing with rent accounts within a Housing association or local authority setting.

Responsibilities

• Build trusted relationships with customers and attend Court Hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.
• Manage allocations with the South Region.
• Ensure compliance with documentation and manage the rent collection by following Home Groups arrears process.
• Take ownership of Rent related issues from first contact through to resolution.

Skills

Housing Management

Customer service

Stakeholder management

Organisational skills

Job description

Home Group Limited in Portsmouth is seeking a Housing Manager - Income & Allocations to manage customer rent accounts, attend court hearings, and collaborate with internal and external partners to resolve issues. This is a role where your judgement matters and your work makes a difference.

The position involves allocations across the South Region, ensuring compliance with documentation and driving rent collection through arrears processes.