Hybrid Housing Benefits & Income Coordinator

Bedspace Trust; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bedspace Trust is hiring a Housing Benefits & Income Coordinator to manage Housing Benefit claims from start to finish and to submit applications with supporting documentation. The role involves processing changes in circumstances, supporting Universal Credit administration, and reconciling payments with Finance.

You will work in a hybrid Manchester office and help maintain accurate records while improving processes to reduce errors.

Qualifications

• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Good communication and problem-solving skills.
• Confidence using Microsoft Office, particularly Excel and Word.
• The ability to manage deadlines and prioritise workload.
• A professional approach to handling confidential information.
• The confidence to liaise with external organisations and follow up outstanding matters.

Responsibilities

• Managing Housing Benefit claims from application through to completion.
• Submitting applications and supporting documentation and following up outstanding claims with local authorities.
• Processing changes in circumstances, including accommodation changes and internal moves.
• Supporting the administration of Universal Credit, Housing Costs and Invoice C processes where applicable.
• Working with Finance to reconcile benefit payments against expected income.
• Investigating missing payments, discrepancies, underpayments and overpayments.
• Maintaining accurate records, updating the benefits register and monitoring outstanding actions.
• Producing updates and identifying opportunities to improve processes and reduce errors.

Skills

Administration

Organization

Attention to detail

Communication

Problem solving

Time management

Confidentiality

Stakeholder liaison

Tools

Microsoft Excel

Microsoft Word

Job description

Bedspace Trust is hiring a Housing Benefits & Income Coordinator to manage Housing Benefit claims from start to finish and to submit applications with supporting documentation. The role involves processing changes in circumstances, supporting Universal Credit administration, and reconciling payments with Finance.

You will work in a hybrid Manchester office and help maintain accurate records while improving processes to reduce errors.