Benefits & Housing Support Officer - Hybrid Role

Stockport Council; Stockport; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexitime

Hybrid working

Training & development

Job summary

Stockport Council is seeking a patient, customer‑focused Revenues and Benefits Officer to join the Benefits Team within the Revenues & Benefits department. You will administer Housing Benefit and Council Tax Support for residents with low income, communicating by phone, email and letter and determining entitlement.

This hybrid role offers training on local government processes, opportunities to develop key skills, and a real chance to help people access financial support while delivering

Qualifications

• Excellent communication and interpersonal skills.
• Ability and confidence to deal with a wide range of customers over the phone and work well with other team members and services.
• Effective organisational skills.
• Excellent written English.
• Ability to work accurately to deadline.
• Attention to detail.
• Ability to negotiate and influence and deal with a diverse range of clients.
• Ability to work flexibly to support the team’s core work and other objectives.
• Experience of using office I.T applications including Microsoft Word and Excel.

Responsibilities

• Communicate with customers and organisations by phone, email, and letter.
• Assess Housing Benefit and Council Tax Support claims and determine customer entitlement.
• Gather and verify information to support decision‑making.
• Provide excellent customer service and support to residents.
• Make a real difference by helping people access the financial support they need.

Skills

Communication skills

Interpersonal skills

Organisational skills

Written English

Team collaboration

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

Stockport Council is seeking a patient, customer‑focused Revenues and Benefits Officer to join the Benefits Team within the Revenues & Benefits department. You will administer Housing Benefit and Council Tax Support for residents with low income, communicating by phone, email and letter and determining entitlement.

This hybrid role offers training on local government processes, opportunities to develop key skills, and a real chance to help people access financial support while delivering